For guidance of what constitutes an emergency please make note of the following:
- An emergency is a sudden and unforeseen incident that needs to be fixed as soon as possible because:
- You’ve lost essential services, such as mains drainage, heating, electric or water.
- Your property has become permanently damaged, dangerous or uninhabitable.
- Your health and wellbeing could be at risk.
- Bear in mind that what you consider an emergency may not necessarily be what is an actual emergency.
- You may think a blocked toilet is pretty urgent, but if you have another one that’s fully functioning, then it won’t be an emergency.
- And while a dripping bathroom tap can be annoying and waste water, it won’t be considered a plumbing emergency.
- We must make clear that should you call out a contractor for a matter that is not deemed to be an emergency and could have waited until the next working day to be dealt with this cost may not be covered by your landlord.
Troubleshooting guide for boilers
We often find that when boilers turn off / don’t work it can be down to a simple issue that can be easily resolved. You may want to have a read over this document or even Google your boiler make/model and have a quick read through the “troubleshooting guide”
Prioritising emergency repairs
Based on our experience, there are fewer contractors working over the holidays and they are especially scarce on core days such as December 24 and 25 (Christmas Eve and Christmas Day). We will resolve your issues as quickly as we can. However, due to the reduced availability of contractors, urgent issues, such as broken boilers and radiators, will be prioritised. All other repairs, if left unresolved, will be dealt with when the office re-opens after until the next day or after the weekend,