Emergencies

Over the Christmas and New Year period our office will close from 5pm on 19th December 2025 and will re-open at 9am on 5th January 2026. We will be available remotely on 22nd - 23rd December and 2nd January, so if you have any management related questions during this time, please report through the online platform on our website:

Based on our experience, contractors are especially scarce over the Christmas period until January 2nd. We will resolve your issues as quickly as we can. However, due to the reduced availability of contractors, urgent issues, such as broken boilers and radiators, will be prioritised. All other repairs, if left unresolved, will be dealt with when the office re-opens in the New Year.

Emergencies:

For all emergencies i.e. boiler breakdowns, no heating or hot water, uncontrollable leaks, please contact one of our approved contractors directly. Below is our list of Harvey & Wheeler contractors who will be available over the holidays.

• Remember to tell them you are renting a property managed by Harvey & Wheeler
• If it is found these companies have been used for non-emergencies, then you will be charged the full cost.

Heating and Plumbing/ Uncontrollable leaks

Trustworth’s (Antony): Tel: 07951 538977

AC Wilgar: Tel: 01689 891011

Electrician

JT Barnes (Steve): Tel: 07918 701735

Locksmith

Callow Locksmiths: Tel: 020 8299 4737

Appliances

We often find that the appliance troubleshooting guide online works, failing that please contact the appropriate manufacturer’s Service centre quoting model and reference numbers.

Please note, most issues that crop up over the colder months relate to heating and hot water, and a simple re-set or top up of the boiler can fix this almost straight away. Please see advice below:

Troubleshooting guide for boilers

We often find that when boilers turn off / don’t work it can be down to a simple issue that can be easily resolved. You may want to have a read over this document or even Google your boiler make/model and have a quick read through the “troubleshooting guide”

https://www.boilerguide.co.uk/articles/boiler-problems/top-10-most-common-boiler-problems

If you have a situation where you:

• Can smell gas – please contact National Grid on 0800 111 999
• Have no electricity - if this has occurred only in one room, please check and reset your fuse board, you may also need to replace a bulb. If this has occurred throughout the property, please check your fuse board and check with your neighbours. If your fuse board is fine and your neighbours have electricity, please call your electricity supplier.
• Have no water – please check that you have cold water running from your kitchen tap, if not check with your neighbours if they are having the same issue as you may need to contact Thames Water directly on 0800 316 9800

For any issues which are not an emergency, please report as normal via email and we will respond when we return to the office.

Just a reminder:

If you are going away, even for a short time, please ensure that you leave the boiler on low at a minimum temperature of 16°C for at least two periods per day to prevent the pipes from freezing. There is also an increased risk of frost damage, and we request that you turn off the mains water supply at the main stopcock, leave the loft access hatch open and ensure the heating settings are on.

It is very important to check your smoke detectors and carbon monoxide alarms (if battery operated) and change the batteries as required. If any of your smoke detectors or carbon monoxide alarms are not working after you have changed the batteries, then please contact us.

Have a lovely holiday season!